Booking & Privacy Policy

Updated November 2025

Booking & Cancellation Policy

Rejuvenate at Lake Wylie is committed to providing exceptional service. To ensure all clients receive timely attention and to respect the schedules of our service providers, we require the following policies for all appointments booked through our platform.

By booking an appointment, you acknowledge your understanding and agreement to the following terms and conditions.

1) Secure Booking & Deposit Requirements

All appointments require a valid credit card on file to be secured. The booking requirement depends on the type of service being scheduled:

Service Type Initial Booking Request Card Usage
Deposit Required Services (e.g., Dermal Fillers, Facials) A 50% Deposit of the service price is charged at the time of booking. This deposit is applied to the final cost of your service. Card used for deposit and for any applicable fees beyond the deposit amount.
Card-on-File Only Services (e.g., Prepaid Packages/Vouchers/Membership Services) No deposit charged at the time of booking. Card held only to enforce the Cancellation & No-Show Policy.

2) The 12-Hour Cancellation Deadline

We adhere to a 12-hour advance notice requirement to cancel or reschedule your appointment. This deadline allows us sufficient time to contact clients on our waiting list and fill the vacant time slot.

By booking an appointment, you acknowledge your understanding and agreement to the following terms and conditions.

Fee Enforcement

The following fees will be applied if the 12-hour deadline is missed:

Cancellation Scenario Definition Fee Applied
On-Time Cancellation Notification received 12 or more hours before the appointment. No Charge (Deposits are refunded or moved to the new booking).
Late Cancellation Notification received less than 12 hours before the appointment. The initial deposit is forfeited, OR a fee up to 100% of the service price will be charged, subject to the service category below.
No-Show Failure to show up for your scheduled appointment without providing any notice. 100% of the service price.

Service-Specific Fee Structure

Service Category Late Cancellation/No-Show Fee Applied
Deposit Required Services The 50% deposit is Non-Refundable/Forfeited. For Now-Shows, the remaining 50% may be charged, up to 100% of the service price.
Prepaid/Voucher Services A Flat Fee of $75 OR 50% price of session, at our discretion.

3) Late Arrival Policy

We value your appointment time. Please ensure you arrive at least ten minutes before your scheduled start time.

  • Appointments may need to be shortened to accommodate our schedule.

  • Late arrivals impacting the completion of your service are subject to being treated as a Late Cancellation or No-Show, and the full price (or package deduction/deposit forfeiture) may be applied.

4) Confirmation & Legal Disclaimer

As a courtesy, appointment confirmation messages are sent 48 hours in advance by both SMS and email to the contact information provided at the time of booking. Please respond to these confirmation messages to reserve your appointment.

  • Applicable taxes and fees will be retained and remitted.

  • All policies are subject to the contract and consumer laws of the state of South Carolina.

Privacy Policy

Rejuvenate at Lake Wylie LLC is committed to protecting your health information. This notice explains how we may use and share your information, and your rights regarding it.

How We May Use and Share Your Information

We may use and share your health information for:

  • Treatment: Providing and coordinating your care.

  • Treatment Alternatives: Recommending options and services.

  • Care Involvement: Sharing with family/friends involved in your care (you can object).

  • Payment: Billing and collecting payment.

  • Healthcare Operations: Business activities like quality improvement.

  • Appointments: Reminders and scheduling.

  • Business Associates: Sharing with companies who help us operate (with confidentiality agreements).

  • Legal Requirements: Complying with laws.

  • Public Health: Reporting to authorities (e.g., disease control).

  • Abuse/Neglect/Domestic Violence: Reporting in these situations.

  • Healthcare Oversight: Sharing with licensing/oversight agencies.

  • Law Enforcement: Responding to legal orders.

  • Decedents: Sharing with coroners, funeral directors, etc.

  • Workers' Compensation: Sharing for related claims.

  • Serious Threats: Preventing harm.

  • Research: For approved studies.

  • Government Functions: For military/national security.

  • Legal Proceedings: For court cases.

  • Inmates: Sharing with correctional facilities.

Any other uses or disclosures require your written authorization. You can revoke this authorization at any time (except for disclosures already made).

Your Rights

You have the right to:

  • Request restrictions on information use/sharing (we must agree if you paid out-of-pocket).

  • Request confidential communications.

  • Access, inspect, and copy your records (fees may apply).

  • Request corrections to your records.

  • Receive a list of disclosures.

  • Receive a paper copy of this notice.

  • Be notified of breaches of unsecured information.

Contact Us:

Rejuvenate at Lake Wylie LLC
1616 Village Harbor Drive, Clover, SC 29710
803-619-4061

To exercise your rights or file a complaint, contact us or the federal government (Region IV, Office for Civil Rights). We will not retaliate against you for filing a complaint. We may change this notice; the revised notice will be posted and available upon request.

Effective Date: November 20, 2025